Frequently Asked Questions

PalConnects is a VOIP app designed to bring families closer together by enabling free in-app video and audio calls, seamless chats, and essential features like purchasing airtime, data, paying bills, renewing TV subscriptions, and buying PalCredit for affordable VOIP calls. Whether you’re staying in touch with loved ones or managing household needs from afar, PalConnects keeps families connected and supported, no matter the distance.

You can download PalConnects from the Google Play Store for Android devices or the Apple App Store for iOS devices. Simply search for 'PalConnects,' click 'Install,' and follow the prompts.

Yes, you can make free video and audio calls to other PalConnects users using the app’s in-app calling feature.

PalCredit is a virtual currency you can purchase in the app to make affordable VOIP calls to non-PalConnects users, including international numbers.

Yes, your PalCredit balance is displayed in the 'PalCredit' section of the app for easy access.

No, you can’t transfer PalCredit to other PalConnects users directly within the app.

Double-check your payment details and try again. If the issue continues, contact our support team for assistance.

Yes, PalConnects uses advanced encryption and security protocols to ensure your data is safe and secure.